Volume Overage Charges


Overage Charges on Paid Plans

Paid ReachMail marketing plans may incur overage charges if your mailing volume exceeds the limits of your plan.

Example: Basic 10k Plan

Plan Monthly Cost Volume Limit Contact Limit Overage Rate
Basic 10k $67 80,000 messages 10,000 contacts $2 per 1,000 messages

Scenario:

  • If you send 82,000 messages, you exceed the plan by 2,000 messages.

  • Overage: 2,000 ÷ 1,000 × $2 = $4.

  • This $4 fee will be added to the next billing cycle invoice, along with the standard $67 for your plan. So your total invoice will be $71. 

Accounts deactivated before the end of a billing cycle will be invoiced for any overages incurred before deactivation.

Free Plans

  • Free plans cannot incur overages.

  • Attempts to send over the volume limit will be blocked.

Automatic Plan Upgrade

  • If your overage would exceed the cost of the next plan, you may be required to upgrade instead of paying overages.

  • Example: If the next plan is Basic 20k, volume limit 60,000:

    • Trying to send 62,000 messages will not be permitted until the plan is upgraded or a new billing cycle begins.

ReachMail may require you to upgrade your plan to continue sending if your overage charges would otherwise exceed the next plan’s cost.

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