Last Updated: 12/10/2021
By using the ReachMail Service, you’re agreeing to the provisions set forth herein, which will result in a legal agreement between you and ReachMail (“Agreement”). We’ll start with the basics, including a few definitions that should help you understand these provisions. ReachMail (“ReachMail,” “Easy-SMTP,” “we,” or “us”) is an online marketing and transactional email platform (the “Service”) that allows you to, among other things, create, send, and manage certain marketing campaigns, including, without limitation, emails, and mailings (each a “Campaign,” and collectively, “Campaigns”). As a customer of the Service or a representative of an entity that is a customer of the Service, you’re a “Member” according to this Agreement (or “you”).
By using ReachMail, you agree to the following terms as outlined in this Billing Policy and all other policies described in:
Your billing date is the date of the first payment made to upgrade from a free plan to a paid plan. All ReachMail accounts start as free plans which are then upgraded to paid pricing plans accordingly. All billing cycles are processing in EST time.
To pause, cancel, or make other changes to your account, please call our customer service department at 1-888-947-3224 or email our customer service department at support@reachmail.com.
Managed service fees incurred through the course of a billing cycle will be assessed as part of the following month’s invoice. Accounts that are deactivated prior to having paid any outstanding invoice will be charged any outstanding balance upon cancellation.
IP setup and leasing fees for qualifying accounts may be included in monthly invoices or added as separate invoices. Payments for such fees will be due at the beginning of any billing cycle as they are considered part of the monthly usage agreement.
List cleanings must be paid for in full prior to execution. No refunds are available for list cleanings and no guarantee is made as to the quality of the data returned from a list cleaning.
For pricing and other information regarding add on service, please visit the website.
ReachMail requires that all customers maintain a valid credit card on file for any paid account package. Accounts that fail payments will immediately be locked upon failure to pay any outstanding balance in its entirety. Customers may provide up to 4 credit cards.
ReachMail does not store any credit card information in its own network as an additional security precaution. All credit card charges are run through stripe.com, which is certified to PCI Service Provider Level 1. Please see here for more information about stripe.com
ReachMail invoices are due at the onset of any billing cycle (e.g. the billing date). Your billing date refers to the beginning of your billing cycle. For example, a billing date of the 15th means your monthly volume will reset on the 15th of every month. Prepaid amounts are due at the beginning of a billing cycle. Overage rates are invoiced after your billing cycle has changed over. Overage rates are invoiced after your billing cycle has changed over, they will be incurred on the following month’s invoice.
Accounts that are deactivated in the middle of a billing cycle will be charged for any outstanding overage fees prior to cancellation.
If you upgrade to a more expensive plan, the difference between your current plan and the upgraded plan will be charged at the time of the upgrade. The features of the upgraded plan will be available to you at the time of the upgrade.
While downgrades are processed immediately upon request, for the remainder of the account’s billing cycle, accounts will retain access to the features, volume, and contact limits (where applicable) of the highest pricing package paid for in the current billing cycle. For example, if you start the billing cycle on Basic plan, then upgrade to the Pro plan, and the finally downgrade to the Free plan, your account will still have access to the Pro plan volume limits and features of the Pro plan for the remainder of the current billing cycle. You will be billed at the downgraded plan’s rate starting at the beginning of the billing cycle after you downgrade.
Upgrades and downgrades are processed immediately upon request.
All cancellation requests are processed immediately. All data is purged within 48 hours after cancellation, including but not limited to tracking links, reports, lists and images.
Except for some cases, ReachMail does not provide refunds for partial month usage or for idle accounts not using our Service.
ReachMail will not terminate any paid account for inactivity, nor will any refund be provided for accounts that have been abandoned with active, paid plans. It is the responsibility of the account owner to request account cancellation or to downgrade to a free plan.
If your account is terminated for your violation of any of the provisions of this Agreement, including our Privacy Policy, Terms of Service and Acceptable Usage Policy, your paid plan will be canceled and no refund will be provided for the remainder of the billing cycle in which your account was terminated. Upon termination, you will be responsible for all amounts due to us.
